Terms and conditions

Quotes and prices

After a free chat I'll send you a fixed price in writing, and it stays valid for 30 days. Prices shown on this website, such as "from £450", are a guide and not an offer. Bigger or unusual jobs, like booking systems or custom tools, are quoted separately.

Payment

• For a new website, I ask for a 50% deposit before work starts and the remaining 50% before the site goes live.
• Invoices are due within 14 days.
• Optional extras are charged as listed on the Services page, or as agreed in your quote.

What's included and changes while I build

Your quote says what's included. You can ask for reasonable changes while I design and build. Large new requests, or changes that mean redoing finished work, may be quoted separately.

What I need from you

I'll need your time for a chat, answers to my questionnaire, and any photos, text, logo or reviews you want used. You confirm you have the right to use anything you give me. Delays in getting these to me can delay the launch.

Ownership

Once you've paid in full and the payment has cleared, the finished website, your domain name, your photos and your words belong to you. Until then, I keep ownership of the work.

If you ever want to move to someone else, or host the site yourself, I'll hand over the source code and everything else you need once everything you owe me has been paid and the payment has cleared.

Unless you ask me not to, I may show the finished website, and a screenshot of it, in my portfolio.

Hosting and care plan

The hosting and care plan is £30 a month. Your first month is included, and billing starts a month after your site goes live. It covers hosting, security updates and backups, a monthly report, and changes when you ask, such as new text, photos, opening hours and prices. Bigger jobs, like extra pages, are quoted separately.

You can cancel the plan at any time by giving me 30 days' notice. If you leave, or choose to host the site yourself, I'll hand over the source code and everything else you need, as long as everything you owe me has been paid and cleared (see Ownership). You pay the plan up to the end of your notice period.

Third-party services

Some parts of your setup rely on other companies, such as your domain registrar, Google (for your Business Profile and any Google Workspace email) and your hosting. Where an account is in your name, you're responsible for what you pay that company directly. I'm not responsible for changes those companies make to their own services.

No guarantees about results

I'll take reasonable care and skill, and build your site to work well and load quickly. I can't promise particular search rankings, visitor numbers or enquiries, because they depend on things outside my control.

If something goes wrong

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited. Otherwise, my total liability to you for any claim is limited to the amount you paid me in the 12 months before it arose, and I'm not liable for lost profits or indirect losses.

Cancelling a project

If you cancel before the site launches, you pay for the work completed up to that point, and your deposit goes towards it. If I'm unable to complete the work, I'll refund anything you've paid for work not done.

Your information

How I handle personal information is covered in my privacy policy.

General

These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute. If I change these terms, the new version applies to quotes accepted after the date at the top.